Bell’s Diamond Rings-Direct(NZ)LtdTrading as, Diamond Rings-Direct(NZ), Abbreviated as, ”DRD(NZ)”  undertake to use the guide-lines laid down by the Consumer Guarantees Act, & Fair Trading Act.

We want you to be 100% satisfied with your purchase from Diamond Rings-Direct(NZ)

If you wish to return your purchase, please read and understand your specific terms & conditions, which are included with your Proforma invoice/Quotation (which encompasses the INQUIRY/Estimate Quotation sent by email prior to purchase.)

GUIDELINE

Send us an email requesting a Return, Repair, Refund or Replace & the reason “why”.

A “Return Authorisation Form, “RAF”, will be emailed for completion.

Forward all relevant attachments & proof of purchase explaining your reason & your solution to remedy. DRD(NZ) will attempt to resolve your issue speedily & amicably.

DRD(NZ) will then advise the process which is subject to below. (The Process)

Dependent upon, your location, the value, time period and reason for return, will affect the return’s process. We will advise you of any costs involved, & the process by email, which will vary according to your unique order.

Thus, the final conditions for returns, fall within the requirements of the supplier, taking into consideration the extra time required for shipment from you to DRD(NZ), who in turn need to process and return (where applicable) to Supplier in U.S.A., notwithstanding your rights under N.Z. Law, the Consumer Guarantees Act and the Fair Trading Act. The laws of their local jurisdiction are the governing law covering the supplier.

Return Timelines

The following items may be returned for exchange or return.                                                                     

1. Finished Jewellery“In Stock Items” (Ready to ship) -15 days                           
2. All Diamonds, Lab Graded/Certificated or not               -10 days
3. All Diamonds, Lab Graded/Certificated or not               -10 days
4. Special Orders (Customised/Adjusted/Resized) Made to your requirements are Non-Returnable & Non-Exchangable (This will be clearly stated on the Proforma Invoice initially emailed to you for payment.)

(Additionally*, Supplier’s may recover up to a 15% restocking fee, if received by DRD(NZ) from you, outside these timelines. Thus it is essential to request a RAF by email prior to return, to allow for permission, & the specific process to follow. Note Supplier’s are quite understanding if delay is caused by uncontrollable shipping-related reasons.

1. All original & return shipping costs & original import customs/clearance charges, plus export costs will be recoverable if;-

• The item is being returned for a refund or exchange.*
• This also includes items which have been damaged (by client & require repair work to be done or at Supplier in USA/Overseas).

The Process

• Apply for & complete the RAF, & scan back.
• To simplify the returns process, DRD(NZ) may elect to collect the parcel from you, by insured courier. Applicable costs will still be recoverable from you if applicable.
• Upon receiving the decision (from Supplier), DRD(NZ) will exchange, replace or credit, subject to their discretion, of the circumstances prevailing.
• If the goods are deemed to have factory-faults by DRD(NZ) & or Supplier , DRD(NZ) will undertake to replace/recast the item, & you will be refunded all courier charges you may be accountable for, & will not be charged for the import & courier charges unless Supplier dictates otherwise, eg in the event of a compromise being reached for whatever reason.

What else do I need to know?

Upon Supplier receiving, checking and processing your return (sent by DRD(NZ)),- Supplier will authorize DRD(NZ) to exchange, replace or credit via original payment method where appropriate:

Return products must be in original condition, and include all supplied packaging and original grading certificates and copies of invoices, delivery waybills etc. If grading certificate is not received with the item returned, you will be liable for a replacement certificate being re-issued from the original lab in USA/Overseas.

1. It is one of the conditions (of return, exchange or refund) for authentication purposes, that you arrange at your own expense, for a local identification appraisal certificate, from a pre-approved independent jewellery appraiser. This must be sealed by the appraiser with their seal affixed thereto in a see-through PVC container, & this appraisal & a condition-report must be emailed by the appraiser to DRD(NZ) at info@diamondrings-direct.co.nz prior to courier collection. DRD(NZ) may request to collect the parcel direct from the appraiser to ease the process, by mutual agreement signed by all parties.

Preferred appraiser https://www.gemlab.co.nz/contact     http://www.jvsnz.co.nz/find-a-valuer

Items returned must be insured for the full value you paid.

Additional fees may apply for abuse of return privilege, not following guidelines, and/or shipping back of substituted items could result in full repudiation of claims with legal costs, or civil/criminal charges being laid for fraud.