Complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see https://www.privacy.org.nz/

Changes to this policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

This policy was last updated on 1 February 2021.

Who do we collect your personal information from?

We collect personal information about you from you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call, mail, electronic chat & email), or when you buy or use our services and products, or third parties where you have authorised this or the information is publicly available. 

If possible, we will collect personal information from you directly. 

How we use your personal information

We will use your personal information:

to verify your identity

to provide services and products to you

to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

to improve the services and products that we provide to you

to undertake credit checks of you (if necessary)

to bill you and to collect money that you owe us, including authorising and processing credit card transactions Note: We do not store full credit card details. These are captured directly by a Payment Card Industry Data Security Standard compliant payment provider who will only deal with your personal information in accordance with the Privacy Act and this privacy policy.

to respond to communications from you, including a complaint

to conduct research and statistical analysis (on an anonymised basis)

to protect and/or enforce our legal rights and interests, including defending any claim

for any other purpose authorised by you or the Act.]

A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand. However, this is not likely as we process all orders in NZ & import under our own name. In the case of urgency we may need to supply this information for our overseas supplier/s to dropship if required.

We may disclose your personal information to our Affiliates, eg SUPPLIER’s Inc Showcase in USA or any of our Suppliers if drop-shipping is requested or if you need to communicate directly (eg for detailed customised work,) with our mutual agreement.  This will only be if drop-shipping, if requested to facilitate faster service..

Our IT hosting system or data centre that we use to provide the website or other services and products

Credit reference agency for the purpose of credit checking you at your request.

other third parties (for anonymous statistical information)

a person who can require us to supply your personal information (e.g. a regulatory authority)

any other person authorised by the Act or another law (e.g. a law enforcement agency)

any other person authorised by you.

We will take all reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for REFUSAL AS  set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are practicably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at info@diamondrings-direct.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

[If you post your personal information/comments on our website or social media platforms such as Google/Facebook/Instagram etc], you acknowledge and agree that the information you post is publicly available.]

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information. Our site is built around & uses jewelershowcase.com FROM  USA, with their authorisation.

https://www.diamondrings-direct.co.nz/

https://diamondringsdirect-nz.jewelershowcase.com/ 

WE will not rent, sell, or share personally identifiable information about you with other people or companies except for services you've requested, when we have your permission, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of these terms and conditions, or as otherwise required by law or a policy or notice contained or associated with a specific product or service.

we use cookies, beacons, tags and scripts to collect non-personal information including standard internet log information and details of your behavioural patterns upon visiting our website pages. We do this to provide you with a better experience, identify preferences, diagnose technical problems, analyze trends, and to improve our website. This information is for internal use only – allowing us to deliver the best experience to our visitors. Information from the cookies is used to gauge page popularity, analyze traffic patterns on our site and guide development of other improvements to our site.

WE use multiple analytic tools that may record mouse clicks, mouse movements, scrolling activity, pages visited, country, device used, operating system, browser used, etc. None of these analytic tools collect and use your personally identifiable information. Details

Cookies are an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser, to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at info@diamondrings-direct.co.nz